Helpdesk 101
Getting started with the helpdesk software
I created a ticket, when can I expect an answer?
Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.
What personal information are you tracking?
Privacy is important to you and to us. When you submit a ticket through our helpdesk, we just keep your name and email address and question you asked in our database. Nothing more unless you share it yourself during an interaction with us.
I don't find my answer in the knowledge base, what should I do?
Did you try to search using different search terms? If yes, then you should create a new ticket.
Your NNMC ID
In February 2025, we announced the launch of NNMC ID, our new Single Sign-On (SSO) solution designed to simplify access to important college resources. We're excited to share that you can now use your one NNMC ID to access Canvas, email, Banner, and more.Key Benefits of NNMC ID: Simplified Acc...
Email Login Issues
This guide will help you troubleshoot common issues you might encounter when logging into your NNMC student email. Since the college has transitioned to using a single username and password (your NNMC ID) for all applications, most login problems can be resolved with a few simple steps. What is m...
Password Requirements FAQ
Once the password reset and MFA implementation is initiated by our IT department you will be prompted to change your password and enroll in MFA at the next login. There is no need to change your password before being prompted to do so. This means that the user must change their current password t...
Set Up Multi-Factor Authentication
Multi-Factor Authentication (MFA) Implementation: We are excited to inform you that we are rolling out Multi-Factor Authentication (MFA) across our organization.What is Multi-Factor Authentication (MFA)? MFA is a security feature that requires users to provide two or more forms of verification be...